F.A.Q

RESERVATIONS & CHECK-IN/CHECK-OUT

How can I book with Rent on the Beach?

To book, simply complete our booking form. We will contact you via email to confirm availability and the total price. Please note that the minimum stay is one week, although we will try to accommodate your needs. The minimum age to stay is 10 years.

Can I modify my booking after it's been made?

Yes, you can modify your booking by contacting us via email. Please note that any changes may affect the final price, which will be based on the rates in effect at the time of the modification.

What is Rent on the Beach's cancellation policy?

– More than 30 days in advance: 100% refund.

– Between 30 and 7 days before: 50% refund.

– Less than 7 days or during the stay: no refund.

We recommend purchasing travel insurance to cover cancellations.

What is the arrival and departure process?

Before your arrival, you will receive an email with detailed check-in information. The accommodation will be available from 3:00 PM, and check-out must be completed before 11:00 AM. We offer luggage storage if you arrive before check-in or have a late flight.

Does Rent on the Beach have an automatic entry system?

Yes, we use electronic locks with personalized access codes that expire at the end of your stay, providing convenience and security during your visit.

Are cleaning fees included?

Yes, the total reservation amount covers the cleaning fees for the apartment both at the beginning and end of your stay.

What should I do when leaving the accommodation?

Before leaving, please ensure the accommodation is in good condition, take out the trash, empty the fridge, and wash and put away any used dishes, pots, and glasses.

Are pets allowed?

Unfortunately, we do not allow pets.

SERVICES AND AMENITIES

Do the accommodations have air conditioning?

All our studios on the first floor have A/C, and the upper-floor apartments have fans.

Are bed linens and towels available in the accommodation?

Yes, bed linens and towels will be available for all guests upon arrival. A change of linens and towels is included every 7 days.

Are beach towels provided?

Sorry, we do not provide beach towels. The towels are for hygienic use in the accommodation and should not be used as beach towels or cleaning cloths.

Is there free Wi-Fi?

Yes! We offer free Wi-Fi in all accommodations.

POLICIES AND RULES

What are the conduct rules at Rent on the Beach?

Some of the most important rules include no smoking inside the accommodation or in common areas, except on terraces. Parties are not allowed. Please respect the rest of other guests and avoid making noise on terraces and in common areas between 11:00 PM and 9:00 AM. Keep common areas free of objects (beach chairs, umbrellas, etc.). It is strictly forbidden to host more guests than those indicated in the reservation.

Can I invite friends during my stay?

Yes, you can invite friends, but please inform us in advance. Remember to respect other guests and ensure your friends leave the apartment before 11:00 PM.

What responsibilities do I have as a guest?

You are responsible for your safety and the security of your belongings. We recommend using the safe available in the accommodation. If any damage occurs, contact us immediately.

ADDITIONAL INFORMATION

How can I get from the airport to the accommodation?

From the airports, there are taxi services (TaxiArona) and buses (Titsa) to Los Cristianos. The journey from Reina Sofía Airport Tenerife- South takes approximately 20 minutes, and from Los Rodeos Airport (Tenerife-North) about an hour

Is parking available near the accommodation?

Yes, there is free parking nearby, and there are also paid parking options within a short distance. For more details, visit this link.

Is the accommodation located on the seafront?

Yes, the building has direct access to the Las Vistas beach promenade, with sea views from all our accommodations.

Can I walk to cafes, restaurants, and shops?

In Los Cristianos, you will find plenty of jewelry stores, fashion boutiques, supermarkets, restaurants, and all kinds of services. Additionally, the promenade connects Las Vistas Beach with other nearby beaches and shopping centers.